We deliver most glass panels within 3 working days of receiving the order, although some have to be ordered in from the manufacturer.
Many stove spares have to be ordered in and this can take anywhere from 1 - 6 weeks. Usually this takes about 2 weeks and when we receive the spare part ordered we then send it on to you. Usually this will be by courier on a 24/48 hour service.
We will give a refund for parts returned to us in good order - please contact us if you would like to return a part to us. You can return any item apart from custom cut stove glass or custom cut firebricks for a refund - please contact us for the address to send the item to. You have up to 28 days to return items to us.
Please make sure that any parts you return to us are very well packaged and that they are sufficiently insured. If they are damaged when we get them then you will have to claim off your insurance. Please contact us before returning anything.
We are happy to receive orders for delivery to all UK offshore islands, the Scottish Highlands, Northern Ireland, Ireland and other European countries, however these orders should be placed over the phone.
Orders placed by Monday 5th December should get to you by Christmas but there is no guarantee. At this time of year the warehouse and couriers are all stretched to maximum capacity. This means that delays are likely and parcels can go missing.
We are closed from 17th December and come back to work on the 3rd January. Orders placed in that period will be processed as soon as we return.