Hi Juliet.
My glass arrived this morning...thank you...it is already installed...I took your advice and used some ED 40 to loosen the screws which worked great......I have passed on your contact info to my friends next door who have 2 woodburners.
Thanks again for your excellent service, please pass on my comments....
Kind Regards.
Mike Boddy
Hi Juliet,
Thanks so much for getting back to me and making it possible for me to replace the grate bars. I had this stove for quite some time and now I will have it even longer. Thanks again for your help and making it easy to order the grates.
Jim Fritz
Hi
Had to drop a line to say thanks for the excellent service, bars and plug arrived yesterday, 7 days from order. What is even more pleasing is that the stove lit up so better than we have experienced since moving here 9 months ago.
Thanks
Nigel Wood
Dear Juliet,
Many thanks for your very helpful and friendly advice over the phone just now.
Having browsed your website and the various spares, I've decided to take the stove apart and clean it out first, then assess exactly what's needed and get back to you with an order. This will hopefully save me from making mistakes.
I will be in touch, therefore, in the near future (when the children are back at school....),
With best wishes,
Judith French.
My new baffle plate arrived today and is perfect, many thanks for all your help and patience in this matter, you've been a real star!
My order arrived today, well packed. Just wanted to say thank you for an excellent service
Thank you
Barbara Stevens
Thank you very much for such a detailed reply - it is appreciated.
Lyn Hadley
Thanks for your help, the spare part arrived today and was exactly what I wanted.
TOP QUALITY SERVICE
Thank you
Neil Pearce
Just to say how impressed I am by your service. I ordered my bits on line after lunch yesterday ,25th. July, and they arrived at 08:45 this morning. Fantastic.
Regards David Knight
Just a word to say what a pleasure it was in dealing with you Juliet.
Many thanks for your help and advice.
Spares arrived today as promised and were correct.
Eileen
The 9mm rope received this morning, thankyou for speedy delivery.
Thank you again for the superb service.
Best Wishes.
B. Wright.
I think you have been fabulous, I think I will bring my stove over from Northern Ireland, and get you to sort it out!
Many thanks (again) for your helpful and speedy service. Stove glass ordered Monday morning and arrived at 7.45 am Tuesday!
Regards, John Spreyer
