One of our customers bought a Morso stove from us a few years ago.
He came back to us recently as he needed some spares for the stove and was kind enough to write a piece on his blog giving us some very positive feedback.
A shop is no shop without customers, kind comments are very much appreciated and make our work feel all the more worthwhile.
Dave Hepworth February 2013
I am documenting for posterity the story of the delivery of the firebricks due to the strange circumstances under which they arrived. I live in Morpeth, Northumberland which, as you may have seen on the news reporting, is prone to flooding. In fact my house was severely flooded in 2008. When we received a flood warning from the Environment Agency on Tuesday 26th September, it was clear that the river level was high, there was also an increasing amoung of water collecting in the street just outside our door. It was definitely above wellie-height.
By late morning we had packed the house with sandbags and taken most of our furniture and valuables upstairs - its amazing how fast you can move under the impetus of adrenaline. Just at the point when the rain was beginning to ease and the water level in the street beginning to drop very slightly there was a ring on the doorbell and on the doorstep stood a man from your delivery company with my firebrick. It certainly was above and beyond the call of duty as I commented to him at the time.
However he was quite nonchalant about it all and was immediately off and away. I am not sure how much water he had to plodge through to get to the house but he would also have had to negotiate the road works which had blocked off one end of our narrow, designed-for-horse-and-cart street, necessitating navigating a circuitous route through tiny back streets. I was extremely grateful and very impressed! All within 48 hours too.
Thanks again for all your help. Best wishes.
Clare H 11th October 2012
Received last night, thanks for the prompt delivery. Excellent service.
Regards
Bob Sutton 27th June 2012
Order arrived today. Thank you. Good service. Best wishes.
M.Lawrence. - 29th May 2012
Hi there,
and a massive thanks to you all at Stovespares for the incredible
speed with which you have delivered the stove parts that I ordered yesterday.
As far as I'm concerned, there's only one way that you could have improved it.....
by sending a little elf to fit the bits into the stove, but that
really would be pushing it!
Brilliant service,
Les - 14th May 2012
Hello Christine,
This is just to thank you for such a speedy and efficient response to my request for Coalbrookdale spares.
I needed two replacement upper grate bars for my Much Wenlock multi-fuel stove so phoned you last Monday,
expecting to have to wait awhile for delivery, but the parcel was with me by lunchtime the following day.
Having a picture of the part on the website was particularly helpful - and such superb customer service
even more so!
Best wishes,
Sue B - 26th April 2012
Dear Rachel
Thank you for your email and your quick answers. I must say that
Christine in your spares operation is amazing. She is so fast and
responsive. We had the spare glass ordered and sorted before 1030.
Once again, you at Stoves Online have excelled yourselves. Thank you.
Yours sincerely,
David Levy - 19th December 2011
After long service, my Much Wenlock stove was in poor condition: cracked glass; cracked glass retaining frame; broken grate bars; corroded flange on the flue collar; fire rope scorched and brittle. Reluctantly, I resigned myself to a new stove. However, trawling through the Internet I came across Stovespares site in their distinctive orange livery. It quickly became apparent - through their well-organised and user-friendly site - that they could supply all the items I needed to refurbish the stove, either from their comprehensive stock or by ordering bespoke items from specialist companies.
Better still was the exemplary customer service of Stovespares. I was kept informed with the progress of my orders by friendly and informative emails. Even such difficulties as having to return a wrongly ordered item were dealt with smoothly and efficiently by the same individual who dealt with all my correspondence.
So I have a stove with a new lease of life at a fraction of the price of a new stove in large part due to Stovespares. This is a company that inspires confidence in internet buying because they offer the range and diversity of the web and the old fashioned virtues of customer service and business professionalism.
Hi Juliet.
My glass arrived this morning...thank you...it is already installed...I took your advice and used some ED 40 to loosen the screws which worked great......I have passed on your contact info to my friends next door who have 2 woodburners.
Thanks again for your excellent service, please pass on my comments....
Kind Regards.
Mike Boddy
Hi Juliet,
Thanks so much for getting back to me and making it possible for me to replace the grate bars. I had this stove for quite some time and now I will have it even longer. Thanks again for your help and making it easy to order the grates.
Jim Fritz
Hi
Had to drop a line to say thanks for the excellent service, bars and plug arrived yesterday, 7 days from order. What is even more pleasing is that the stove lit up so better than we have experienced since moving here 9 months ago.
Thanks
Nigel Wood
Dear Juliet,
Many thanks for your very helpful and friendly advice over the phone just now.
Having browsed your website and the various spares, I've decided to take the stove apart and clean it out first, then assess exactly what's needed and get back to you with an order. This will hopefully save me from making mistakes.
I will be in touch, therefore, in the near future (when the children are back at school....),
With best wishes,
Judith French.
My new baffle plate arrived today and is perfect, many thanks for all your help and patience in this matter, you've been a real star!
My order arrived today, well packed. Just wanted to say thank you for an excellent service
Thank you
Barbara Stevens
Thank you very much for such a detailed reply - it is appreciated.
Lyn Hadley
Thanks for your help, the spare part arrived today and was exactly what I wanted.
TOP QUALITY SERVICE
Thank you
Neil Pearce
Just to say how impressed I am by your service. I ordered my bits on line after lunch yesterday ,25th. July, and they arrived at 08:45 this morning. Fantastic.
Regards David Knight
Just a word to say what a pleasure it was in dealing with you Juliet.
Many thanks for your help and advice.
Spares arrived today as promised and were correct.
Eileen
The 9mm rope received this morning, thankyou for speedy delivery.
Thank you again for the superb service.
Best Wishes.
B. Wright.
I think you have been fabulous, I think I will bring my stove over from Northern Ireland, and get you to sort it out!
Many thanks (again) for your helpful and speedy service. Stove glass ordered Monday morning and arrived at 7.45 am Tuesday!
Regards, John Spreyer
